Please take a look at the Canadian Marketing Association’s most-recently published whitepaper Customer Experience: a Roadmap for Marketers. It aligns very closely to our own publications on customer-centric marketing and many of the blog posts in this site.
blog: white paper
Jon Sherrington
Owner, Strategist, Writer – Hydrogen Creative Inc.
May 1996 – Present
My role is to provide strategic marketing guidance to clients to ensure their objectives are attainable, remain in focus and the communications solutions work.
My expertise is in how to realign goals-oriented brands, products, services or businesses to customer values to build loyalty, frequency and continuity.