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How to Rebuild Your Brand in Your Customer’s Image

OK. You have a product, service or company that became successful based on your accurate determination of product/price/place/persona (brand relationship). But now competition has made inroads, or leapfrogged you. The market has changed. Your revenue curve is slipping, price-cutting is killing your margins, you don’t seem to be able to satisfy your customers, and they won’t reveal why. What do you do?

Reinvent yourself, rebrand your business, keep it fresh? One of the most expensive undertakings a marketer can entertain is a rebranding process. And it is commonly one of the most futile acts when it is to combat a negative trend in the business cycle. A valued former client in the computer manufacturing business went through this undertaking three times in the course of two years, and ended up being swallowed by another titan, after shelling out a tidy six-figure number to a NY-based rebranding consulting group.

When you define the marketing assets of your business or product, stop thinking solely in terms of key differentiators and usps, and start thinking about the values that are at the heart of your customers’ purchase decisions. Corporate definitions of your marketing assets such as:

Stock Value
Style/Culture Price,

all sound great in the board room. But they can kill your relationship with your customer if you don’t factor is customer values like:


Yes, the acronym ACCEPT is intentional. It is a good mnemonic for rebuilding your brand in your customer’s image. To continue, review The Good Old Days or The Good New Days blog entry.

Written By |Marketing Strategy|Comments Off on How to Rebuild Your Brand in Your Customer’s Image

Jon Sherrington

Owner, Strategist, Writer – Hydrogen Creative Inc.

May 1996 – Present

My role is to provide strategic marketing guidance to clients to ensure their objectives are attainable, remain in focus and the communications solutions work.

My expertise is in how to realign goals-oriented brands, products, services or businesses to customer values to build loyalty, frequency and continuity.