blog: archives

My Google AdPicker, My Choice

When “Single Women Want You” ads started to appear in so many of the news and information sites I was browsing at my office, I became suspicious. Before that it was ads for a downtown hotel with a good reputation. I am not suggesting there was a connection, but my web-browsing exists solely for business (at home I prefer to read books), I am 25-years happily married, and have no reason to stay downtown in a hotel, so I was mystified why I was being haunted by these ads.

In Firefox I tweaked a few settings, so that now my cookies delete daily and the Women vanished.

Big news: Microsoft’s web browser default is now set to “Do not track”. This has earned the resentment of advertisers in general, because being able to track and insert ads wherever the customer searches and browses gives the advertiser a lot of impressions.

The beauty of Remarketing online is that the advertiser doesn’t have to pay Google until there is a click-through. Remarketing means your ad will follow an online web user through their successive browsing experience until you stop decide to stop paying for the campaign. This earns lots of impressions at no cost. Google is supposed to manage it so that the insertion of ads from sites you have visited does not become obvious or annoying. I don’t remember visiting any dating web-sites, but in my business I do a lot of research on advertisers, so it is possible I did, but not as a punter. Any tab left open in a browser, the duration-of-site-visit is clocked, even if you don’t look at the page. If my advertising market research tripped Google’s Remarketing program, then it became a very annoying feature!

Will this type of campaign flourish, or will the Do Not Track caucus win out?

Here is where I think the online ad universe is headed:

Users will start to set their browser privacy settings to “Do not track”. A lot of online advertisers will get bummed off.

Google will then present me with a personalized database of advertiser opt-ins called MyGoogleAdPicker so I can elect which ads to view based on my search and browse history, to enrich my daily browsing experience. I will also be able to add my own list of opt-ins of anything trending in Social Media, or word-on-the-street. Google will also be able to suggest – based on my search history, and some canny algorithm using demographic assumptions – any marketers that I might also find of interest under the category of MyGoogleAdPicker Plus. Google will offer incentives to use MyGoogleAdPicker Plus that will be charged back to the advertisers like an inverted PPC model.

Within this model, as an Internet-browser, I will have the expectation that every online banner I see is tailored to my interest. The advertiser will get a highly-qualified conversion rate and the web will have less clutter to worry about. You can’t get more customer-centric than that.

What is the down-side? Why isn’t this happening yet? Because the consumer market is not yet that savvy. It hasn’t pushed Google to take the initiative. But it will and they will. Not soon enough for single women perhaps. If the concept is my invention I’ll be happy take a percentage, but I hope someone is already hacking away at this model, because I am happy to appreciate the benefit, like every other Internet user.

Written By |Advertising Truths, Brand Integrity, Marketing Strategy, Relationship Marketing|Comments Off on My Google AdPicker, My Choice

Customer Experience: a Roadmap for Marketers

Please take a look at the Canadian Marketing Association’s most-recently published whitepaper Customer Experience: a Roadmap for Marketers. It aligns very closely to our own publications on customer-centric marketing and many of the blog posts in this site.

Written By |B2B, B2C, Customer Focus, In the News, Marketing Strategy, Uncategorized|Comments Off on Customer Experience: a Roadmap for Marketers

Jon Sherrington

Owner, Strategist, Writer – Hydrogen Creative Inc.

May 1996 – Present

My role is to provide strategic marketing guidance to clients to ensure their objectives are attainable, remain in focus and the communications solutions work.

My expertise is in how to realign goals-oriented brands, products, services or businesses to customer values to build loyalty, frequency and continuity.